Canadian-owned
This privacy notice describes how Videoplus Transcription and Reporting Services handles personal information collected through https://myvponline.com. It tells you:
We collect information you give us on this website, including contact and order forms, the chat assistant, bug reports, and emails you send us.
On an order or contact form we may collect your name, email, phone number, address, and details of the matter, such as the case name, court, and dates. If you upload a recording, that file is sent to Citrix ShareFile. Form details are stored and emailed to our staff so we can complete the order and reply to you.
We do not sell or rent this information. We share it with service providers who help us run the site and do the work you asked for. Those providers are described below.
We use your contact details to reply about your request and to complete your order. We send messages about specials or new services only if you have asked to receive them. You can ask us to stop at any time. We may also email you about changes to this privacy notice.
The site has a chat assistant named Molly.
The browser keeps a chat session number for that tab only, so the conversation can continue while the tab is open. We do not use that number for advertising.
Depending on what you do on the site, information may also be sent to:
You may opt out of any future contacts from us at any time. You can do the following at anytime by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Pages on this site are served over HTTPS. You can check for "https" at the start of the page address. Card numbers are entered on Helcim’s website when you choose to pay by card. We do not collect or store credit card numbers on this website. We also accept Interac e-Transfer, ACH direct debit, and cheque.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or companies/contractors so retained and contracted by our company who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure Environment.
If you feel that we are not abiding by this privacy notice, contact us at transcripts@vptranscription.com or 647-933-5464.
We keep order and contact information for as long as we need it to finish your order, meet legal record-keeping duties, and handle questions about that order. Chat and call transcripts are kept for the same kinds of reasons. You can ask us to delete information we hold about you, except for records we are required to keep.
We use the Cloudflare Turnstile service on our site to protect against spam and abuse.
Turnstile may collect certain information about you and your device to determine if you are a human and not a bot. This information may include your IP address, browser information, and other signals used for bot detection.
The data collected by Turnstile is used solely for the purpose of providing bot protection and security for our Services.
The use of the Turnstile service is subject to the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum. By using our Services, you consent to the data collection and processing by Cloudflare in the manner and for the purposes set out above.
Optional cookies are used only after you accept them in the notice on this site. If you reject them, Google Ads, the map on the contact page, and the file-upload window on order forms stay unloaded. The rest of the site continues to work.
When you accept, we load Google's advertising tag. Google may store cookies and receive technical information such as your IP address, browser, and the pages you visit, so we can measure advertising. If a Google Analytics measurement ID is configured for this site, that tag loads under the same choice.
If you accept, Google may use information about your visit to measure and show ads, and to understand how the site is used. We do not build a separate profile of you to personalize the pages of this site. You can refuse cookies and still use the site.
The contact page can embed Google Maps. Order forms can embed a Citrix ShareFile upload window. Both load only after you accept. You can open either one in a new browser tab without accepting cookies on this site.
Your language choice is saved in this browser so the site stays in English or French. The chat assistant keeps a session id for the current tab. Cloudflare Turnstile, described above, runs to block spam. These are not advertising cookies, and Reject does not switch them off.
The choice lasts 30 days. You can change it sooner from Cookie settings in the footer.
We host this website and the services that support it on Microsoft Azure. We do not use Amazon Web Services for this site.
Information submitted through the site, including order and contact details that we store, may be processed on Azure so we can run the website and complete your request.
Data processed through Azure is stored in Microsoft data centers located in Canada. Microsoft maintains security measures to protect that data.
We implement appropriate technical and organizational measures to ensure that your data is processed securely and in accordance with applicable data protection laws.
All information we store is kept in Canada.
Azure is provided by Microsoft. By using our website, you acknowledge that your data may be processed on Azure, which is subject to:
We recommend that you review these policies to understand how Microsoft processes information in connection with the services we provide.